Some answers to all the important questions you may have.


What are the benefits of a new boiler?

Depending on your existing setup, new boilers can be as much as 30% more efficient than your current system. This efficiency improvement would also reduce your energy costs.

Can I have a combination boiler fitted?

Subject to survey, there is no reason why in most cases a combination boiler can’t be fitted. However, due to the way they work, they are only generally only suited to flats and houses that does not have more than one bathroom in use at the same time.

Do I need to have my boiler serviced regularly?

It is important you have your boiler serviced annually not only to check it is operating correctly and efficiently but to also ensure it is safe to use. If you are a landlord you are required to do this by law. If you have a new boiler installed, you will need to have an annual service carried out to maintain your guarantee.

My heating and/or hot water is not working, what can I do?

The reason for this could be complex and multilayered but the obvious checks that you could make as a consumer is to firstly check your controls are on, and secondly if you are on a pre-payment meter you have gas available to use.

How can I save money on my fuel bills?

There are many ways in which you can save money on your fuel bills, a few examples could include-

  1. New Boiler
  2. System upgrade/improvements
  3. Powerflush
  4. Effective controls

The options can be quite lengthy so why don’t you arrange for a free no obligation visit from our energy assessor who would be able to offer specific advice to meet your needs.

What is a powerflush?

This is a highly effective cleansing operation which works by pumping water at high velocity through the heating system, to loosen and remove harmful corrosive deposits. This process is more effective with introduction of cleaning chemicals. On completion, the water should be tested for neutral ph. reading and inhibitor to protect the heating system from future corrosion.

In the media you often hear that “air source heat pumps” are a means to save energy, is that true?

Yes an air source heat pump (ASHP) can save you money on your fuel bills however, a disadvantage to be aware of is that air source heat pumps have a lower heat supply than a typical central heating system. This means to get the most out of your ASHP, you need to have a well-insulated home and, ideally, underfloor heating as your existing radiators will probably be inadequate too. Also, another common problem with air source heat pumps is that they can be noisy. Therefore, it is important that you have your home fully surveyed before considering this as an option.

Do I need a carbon monoxide detector?

You should have a carbon monoxide detector fitted in every room that contains a fossil fuel burning appliance. So that is any appliance that burns either gas, oil, or solid fuel. Please remember carbon monoxide is a silent killer that can’t be seen or smelt and can only be detected with an approved CO detector.

I can smell gas, what should I do?

Turn your gas off at the meter and phone the National Grid immediately on 0800 111 999.

What warranty do you provide?

We offer a 12 month warranty on all our work, but as a Worcester Bosch accredited installer, we can get you a 10 or even 12 YEAR guarantee on a new boiler

Which areas do you cover?

We cover most of the RH, CR GU and TN postcodes

Do you have references?

We can certainly offer references on request

Can I book online?

We don’t have an online booking as all our appointments are tailored to offer the best engineer for the service you require

Do I need to pay a deposit?

We only ask for a deposit on replacement boilers, cylinders and underfloor heating, otherwise, you pay when the job is completed

What services do you offer?

We offer everything to do with plumbing and heating, from drippy taps, to new boilers and controls

Do you charge a call-out fee?

Our call out fee includes the first hour of labour

Do you do emergency plumbing callouts?

Although we are not 24/7 we will always do our best to help you in the case of emergencies

Do you do free plumbing consultations?

All our plumbing and heating quotations are free of charge

How often do I need to service my boiler?

We definitely recommend an annual boiler service, and most boiler manufacturers insist on an annual boiler service to keep your guarantee valid

Do you offer service contracts?

We do have a fantastic Loyalty Club, for a small monthly payment gives you some amazing benefits, such as a free annual gas boiler service and 10% discount on any other work we carry out. It’s also available to landlords for your rental properties.