FAQ
What warranty do you provide?
We offer a 12 month warranty on all our work, but as a Worcester Bosch accredited installer, we can get you a 10 or even 12 YEAR guarantee on a new boiler
Which areas do you cover?
We cover most of the RH, CR GU and TN postcodes
Do you have references?
We can certainly offer references on request
Can I book online?
We don’t have an online booking as all our appointments are tailored to offer the best engineer for the service you require
Do I need to pay a deposit?
We only ask for a deposit on replacement boilers, cylinders and underfloor heating, otherwise, you pay when the job is completed
What services do you offer?
We offer everything to do with plumbing and heating, from drippy taps, to new boilers and controls
Do you charge a call-out fee?
Our call out fee includes the first hour of labour
Do you do emergency plumbing callouts?
Although we are not 24/7 we will always do our best to help you in the case of emergencies
Do you do free plumbing consultations?
All our plumbing and heating quotations are free of charge
How often do I need to service my boiler?
We definitely recommend an annual boiler service, and most boiler manufacturers insist on an annual boiler service to keep your guarantee valid
Do you offer service contracts?
We do have a fantastic Loyalty Club, for a small monthly payment gives you some amazing benefits, such as a free annual gas boiler service and 10% discount on any other work we carry out. It’s also available to landlords for your rental properties.